CANCELLATION & REFUNDS POLICY

  1. Cancellation & Refunds

6.1.As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.

6.2. You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number. If the homechef accepts your cancellation, no cancellation fee applies. If the homechef refuses cancellation, e.g. because preparation of Food Delivery has been started or completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched.

6.3. We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;

6.4. If the cancellation was made in time and once the homechef has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.

6.5. In the unlikely event that the Participating Homechef delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Participating Homechef can only do a partial delivery (a few items might be not available), Homechef should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We are not responsible for wrong or partial delivery. The issue has to be settled directly with the Participating Homechef.

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